Delivery and Returns Policy

DELIVERY AND RETURNS

We are delighted to offer FREE delivery to Mainland UK on all orders placed with Emotion Office. Delivery to Ireland, Highlands and Islands is chargeable, please email hello@emotionoffice.co.uk for a quotation.

We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department.
Please note that any errors or omissions notified to us after this 24-hour period will not be considered.

RETURNS

We are sure you will be happy with your purchases from Emotion, we would like to do everything we can to make sure you are. That is why we offer to send fabric/finish samples, and in some cases a visit from a specialist or to arrange for you to see sample products (please note, in some instances return carriage is at your own expense).

You will appreciate that mainly our products are tailor- made to your individual requirements and are therefore exempt from the Consumer Contracts Regulations (13/6/2014) and are not returnable/refundable unless faulty or damaged in transit.

For products that are not custom made eg. accessories for a desk we offer a 28 day return policy providing the items are in perfect resalable condition in their original packaging. Buyer pays transport costs.

Please complete the form below for such items:

Returns form